Shipment
Logistics partner
With our logistics partner GLS we deliver directly to the delivery address you specify. Our logistics partners sometimes also work locally with external forwarders.
The delivery can be tracked by you. The tracking number will be communicated to you after dispatch.
Place of dispatch
We deliver by express courier directly to your home. We do not deliver to post office counters and/or poste restante shipments.
We ship our goods to the following EU countries: Italy, Germany, Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Hungary, Ireland, Latvia, Lithuania and Luxembourg.
Unfortunately we cannot deliver to the following countries: Switzerland, Norway, Great Britian and Iceland.
Also not to non-EU member states (third countries): Albania, Bosnia and Herzegovina, Kosovo, Macedonia, Montenegro and Serbia.
Attention: We also do not deliver to free trade zones like San Marino, Faroe Islands, Canary Islands, Monaco, Azores, Livigno etc.
Due to legal regulations we cannot deliver goods to the following countries: Burma, Cuba, Congo, Zimbabwe, Belarus, Iran, Iraq, Isreal, North Korea, Sudan and Syria.
Shipping costs
The shipping costs depend on the delivery address, article weight, article volume and type of article.
The exact shipping costs can be seen on every article detail page and in the shopping cart (by clicking on shipping or on shipping cost determination and entering the delivery location).
Here is a short overview of the shipping costs:
Italiy: 6,00 Euro
Countries in the EU: 10,00 Euro
Other countries on request.
For remote areas and islands we charge a shipping surcharge. This surcharge is also calculated automatically.
Minimum order value
There is currently no minimum order value.
Delivery time
The delivery time soon the order is ready for dispatch (1-2 days) is:
- Italy: 2 - 4 days
- EU countries: 3 - 5 days
Saturday afternoon, Sunday, holidays, Christmas and New Year's Eve are generally not delivered.
In case of delivery delays or difficulties we will inform you immediately.
Delivery reservation
In the event of non-availability of the goods, we are not obliged to make delivery. We will inform you of this as soon as possible and immediately refund any payments you have already made.
In the case of special offers, we can only deliver while stocks last. We are basically entitled to partial deliveries.
Absence of the recipient at delivery
The parcel service carries out a total of three delivery attempts. Should these remain unsuccessful because you are not present or someone else accepts the goods for you, the goods are automatically sent back to us. You will then be contacted by us and have the choice between a new shipment of the goods with the corresponding shipping costs at your expense, or you refuse a new delivery and receive the money back on the ordered but not accepted goods, but the incurred shipping costs will be charged.
Incomplete / faulty delivery
If you notice that your ordered goods are incomplete or that you have ordered something else, please contact us immediately by phone: +39 0472 235319 or by e-mail: info@labor-villa-stoddard.it.
Please inform us so that we can have a faulty delivery picked up by our logistics partner. If you wish to return the parcel yourself, please return it to us as a standard parcel. We will then reimburse you for the costs incurred.
For the entire risk of damage during transport or loss of the goods during transport, we have taken out transport insurance with the freight company.
Please make sure that you receive an undamaged package from the carrier. If you wish to accept a slightly damaged parcel, please write the note "with reservation" on the acceptance certificate. Without this note, the acceptance of an opened or damaged parcel is tacitly considered a proper delivery.